Trw Premium Chassis - Suspension Ball Joint - Jbj964 - TRW (JBJ964)
OE Grade product specification ; 4 levels of testing & technical review; Smooth rotational torque design
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Product Details
Description
OE Grade product specification ; 4 levels of testing & technical review; Smooth rotational torque design
| Year | Make | Model | Body & Trim | Engine & Transmission |
|---|---|---|---|---|
| Brand | Equivalent Part Numbers |
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Shipping Policy
Shipping Policy
Operated by RevolutionParts Inc · Effective date: 11/2025 · Last updated: 4/2026
1. How We Fulfill Orders
PartsDirect.parts is operated by RevolutionParts Inc and fulfills all orders through a network of authorized wholesale distribution partners, including PartsAuthority, The Parts House, and Rough Country. These partners are licensed to supply the brands they carry and ship directly to you — allowing us to offer a wide selection with fast availability.
We do not maintain our own warehouse. Orders route to the distribution partner that stocks the item closest to your location.
2. Shipping Timeline
Your total delivery time consists of two separate stages: processing time and transit time.
| Stage | Timeframe | Notes |
|---|---|---|
| Order Processing | 1–2 business days | In-stock items. Orders placed after 12:00 PM EST or on weekends or holidays process the next business day. |
| Special / Distributor Orders | 2–3 business days to process | Items fulfilled from a specific distribution partner. Processing begins the next business day. |
| Ground Transit | 2–7 business days | Varies by destination. Remote locations (AK, HI) may take additional time. |
| Estimated Total Delivery | 3–10 business days | Processing + transit combined. Overnight options available at additional cost. |
3. Shipping Costs
Shipping costs are calculated by the carrier based on the weight, dimensions, and destination of your order. The exact cost will be displayed at checkout before you complete your purchase — there are no surprise charges after ordering.
Free Shipping
Orders for Rough Country products qualify for free standard shipping. Free shipping eligibility is noted on applicable product pages.
Oversized Items
Certain oversized or heavy items (such as lift kits, truck bed covers, and large suspension components) may incur additional shipping charges. You will be contacted for approval before shipment if additional charges apply.
4. Shipping Carriers & Processing Cutoff
We ship via UPS, FedEx, and USPS. We reserve the right to substitute carriers when necessary to reduce shipping costs or improve delivery speed.
Order Processing Cutoff: Orders placed before 12:00 PM EST on business days are processed the same day. Orders placed after this time, or on weekends and holidays, begin processing the next business day.
A tracking number will be emailed to you when each shipment leaves our distribution partner's facility. You can use this number to track your delivery directly on the carrier's website.
Standard ground shipments are delivered Monday through Saturday in most areas. Sunday delivery is not available.
5. Split Shipments
You will receive a separate tracking number for each shipment. Receiving one package before another is completely normal and does not mean your order is incomplete or lost. If you do not receive all items within the estimated delivery window, contact us at [email protected].
6. Where We Ship
- We ship to all 50 U.S. states, including Alaska and Hawaii. Additional transit time may apply for AK and HI.
- We do not ship internationally at this time.
- We do not accept COD (Cash on Delivery) orders.
7. Damaged in Transit
If your order arrives visibly damaged:
- Refuse delivery if possible and note the damage with the carrier at the time of delivery.
- Contact the carrier directly to file a damage claim. Retain all original packaging — the carrier may need to inspect it.
- If damage is discovered after delivery, contact the carrier within 48 hours.
- You may also contact us at [email protected] or (602) 654-0207 and we will assist where possible.
Please note: Damage claims are processed by the shipping carrier, not by PartsDirect.parts. Retaining all original packaging is essential to support a successful claim.
8. Backordered or Discontinued Parts
If a part is backordered or discontinued, we will contact you by email or phone to advise on alternatives or estimated availability. You will have the option to wait, substitute, or cancel at no charge.
9. Overnight Shipping
Overnight shipping is available for an additional cost where offered by the carrier for your destination. Please note that overnight shipping applies to transit time only — it does not reduce order processing time. An order placed after business hours on a Friday with overnight shipping selected will not depart until the next business day.
Contact Us — Shipping Questions
58 S. River Dr, Suite 101, Tempe, AZ 85288
📞 (602) 654-0207
✉️ [email protected]
🕐 Monday–Friday, 9am–5pm EST · Response within 24–48 hours
Return Policy
Returns & Refund Policy
1. Overview
At PartsDirect.parts, operated by RevolutionParts Inc, we want you to be completely satisfied with your purchase. This policy outlines how to cancel orders, initiate returns, and receive refunds. Please read it carefully before completing your purchase.
Return Window
- 30 days from date of receipt
- Item must be uninstalled and unused
- Original packaging required
- Original invoice must be included
Refund Details
- Processed within 4–5 business days of receipt
- Issued to original payment method only
- No store credit offered
- Original shipping non-refundable (unless our error)
Return Shipping
- Customer pays return shipping
- No prepaid labels provided
- We recommend using a trackable carrier
Restocking Fee
- 15% on standard returns
- No restocking fee on defective items
- No restocking fee on incorrect items sent by us
- No cancellation fee — see Section 2
2. Order Cancellations
You may cancel your order at any time before it has shipped at no charge.
To cancel, contact us immediately with your order number:
- 📞 (602) 654-0207 — Mon–Fri 9am–5pm EST
- ✉️ [email protected]
There is no cancellation fee for orders cancelled before shipment, regardless of whether the item is in stock or on order from a distribution partner.
3. How to Initiate a Return
Returns must be requested within 30 days of receiving your order. To start a return:
- Visit partsdirect.parts/account/order-status
- Locate your completed order and click "Return Item"
- Complete the return request form — you will receive return instructions by email
- Pack the item in its original packaging with a copy of your original invoice
- Ship the item back using a trackable carrier at your expense
- Once we receive and inspect the return, your refund will be processed within 4–5 business days
You may also contact us directly to initiate a return: [email protected] or (602) 654-0207.
4. Return Eligibility
To qualify for a return, items must meet all of the following conditions:
- Returned within 30 days of receipt
- Uninstalled and unused
- In original packaging
- Accompanied by a copy of the original invoice
Items we cannot accept for return
- Installed or used parts
- Electrical parts (once opened)
- Items returned without original packaging
- Items returned outside the 30-day window
- Items not in resalable condition
We reserve the right to refuse any return that does not meet the criteria above. If a return is refused, we will notify you and return the item to you.
5. Defective, Incorrect, or Damaged Items
Defective items
If your part arrives defective, contact us within 48 hours of delivery with photos of the defect and your order number. We will advise on the return or replacement process. Note that warranty claims beyond the return window are handled directly with the manufacturer — see Section 7.
Incorrect items (our error)
If we shipped the wrong item, contact us within 48 hours. We will provide a replacement at no additional cost and cover return shipping for the incorrect item.
Damaged in transit
If your order arrives damaged, please contact the shipping carrier directly to file a damage claim. Retain all original packaging — the carrier may require it for inspection. You may also contact us and we will assist where possible. See our Shipping Policy for full details on damaged freight.
6. Refunds
Refund timing
Once we receive and inspect your returned item, your refund will be processed within 4–5 business days. All refunds are issued within 30 days maximum. You will receive a confirmation email when the refund is issued.
Refund method
Refunds are issued to the original payment method only. We do not offer store credit, gift cards, or refunds to alternative payment methods.
Refund amount
- Item price minus the 15% restocking fee (for standard customer remorse returns)
- Full item price for defective items or items incorrectly shipped by us
- Original shipping charges are non-refundable, except where the return is due to our error
7. Warranty Claims
All parts sold through PartsDirect.parts are covered by their respective manufacturer's warranty. PartsDirect.parts does not offer an independent product warranty.
For warranty claims beyond our 30-day return window, contact the manufacturer directly. If you need help identifying the correct manufacturer contact, reach us at [email protected].
For full warranty details, see our Warranty Policy.
Contact Us — Returns & Refunds
58 S. River Dr, Suite 101, Tempe, AZ 85288
📞 (602) 654-0207
✉️ [email protected]
🕐 Monday–Friday, 9am–5pm EST · Response within 24–48 hours