Frequently Asked Questions

Operated by RevolutionParts Inc. Can't find your answer? Contact us.

About Us

Who operates PartsDirect.parts?

PartsDirect.parts is a trade name of RevolutionParts Inc, an automotive eCommerce technology company headquartered at 58 S. River Dr, Suite 101, Tempe, AZ 85288.

PartsDirect.parts focuses on aftermarket parts. Our sister platform, OEMPartsOnline.com, specializes in OEM parts fulfilled through certified dealership networks. Both sites are operated by RevolutionParts Inc.

Are the parts on PartsDirect.parts genuine and authorized?

Yes. Parts sold through PartsDirect.parts are sourced through authorized wholesale distribution partners, including PartsAuthority, The Parts House, and Rough Country.

PartsDirect.parts does not sell counterfeit, gray-market, or unauthorized parts.

Ordering and Payment

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, and PayPal Express checkout. Payments are processed securely by PayPal Commerce Platform.

Payment is captured at the time of order placement. PartsDirect.parts does not store your card numbers. Payment data is handled by PayPal. See our Payment Policy for details.

When is my payment charged?

Payment is captured at the time you place your order, not when it ships. If you cancel before your order ships, you will receive a full refund with no cancellation fee.

Can I cancel my order?

Yes. You can cancel your order at any time before it has shipped, at no charge. Contact us immediately with your order number:

• (602) 654-0207, Monday through Friday, 9am to 5pm EST
• [email protected]

Once an order has shipped, it cannot be cancelled. Please follow our return process instead.

Shipping

Where do parts ship from?

Orders are fulfilled directly by our authorized wholesale distribution partners, including PartsAuthority, The Parts House, and Rough Country. Items ship from the distribution partner that stocks your part.

How long does shipping take?

Your total delivery time has two stages:

• Processing time: 1 to 2 business days for in-stock items; 2 to 3 business days for special or distributor orders
• Ground transit: 2 to 7 business days depending on your location
• Total estimated delivery: 3 to 10 business days

Overnight shipping may be available at additional cost. Overnight shipping applies to transit time only and does not reduce processing time. See our Shipping Policy for full details.

Does Rough Country ship free?

Yes. Orders for Rough Country products qualify for free standard shipping. Free shipping eligibility is noted on applicable product pages. All other brands are carrier-calculated at checkout based on weight, dimensions, and destination.

Will my order arrive in one package?

Not necessarily. If your order contains products from multiple brands, items may ship from different distribution partners and arrive on different days. You will receive a separate tracking number for each shipment.

Do you ship to Alaska and Hawaii?

Yes. We ship to all 50 U.S. states, including Alaska and Hawaii. Additional transit time may apply. We do not currently ship internationally.

My order arrived damaged. What do I do?

If your order arrives visibly damaged, refuse delivery if possible and contact the shipping carrier directly to file a damage claim. Retain all original packaging because the carrier may need to inspect it.

If damage is discovered after delivery, contact the carrier within 48 hours. You can also contact us at [email protected] and we will assist where possible.

Returns and Refunds

What is your return window?

We accept returns within 30 days of receiving your order, provided the item is uninstalled, unused, and in its original packaging. A 15% restocking fee applies to standard returns.

Defective or incorrectly shipped items are exempt from the restocking fee.

How do I start a return?

Visit partsdirect.parts/account/order-status, find your order, and click "Return Item." You will receive return instructions by email. You can also contact us directly to initiate a return.

Who pays return shipping?

The customer is responsible for return shipping costs. We do not provide prepaid return labels, except in cases where we shipped an incorrect item.

We recommend using a trackable carrier so you have proof of return shipment.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 4 to 5 business days and are issued to your original payment method only. No store credit is offered.

Warranty

Do the parts come with a warranty?

Yes. Parts carry their respective manufacturer's warranty. Warranty terms vary by brand and product.

PartsDirect.parts does not offer an independent product warranty. See our Warranty Policy for details.

How do I file a warranty claim?

Warranty claims are handled directly with the manufacturer. For example, a Brembo part warranty claim would be directed to Brembo's customer support. The manufacturer's contact information is typically included with the part or available on their website.

If you need help identifying the correct manufacturer contact, reach us at [email protected].

Contact and Support